Frequently Asked Questions

No - all our trades are fully qualified, licensed and accredited.

No - we will coordinate a time directly with tenants to organise all three checks at the same time.

Yes. Our special bundle pricing is only

If you are a private landlord (rather than booking

No. We hold all responsibility with liaising

For optimal smoke detection, smoke alarms should be installed

Yes. Our special bundle pricing is only offered

There are no hidden fees or joining fees.

No, for now we remain fully focused on

No. Neither you nor your landlords

If a property is non-compliant, we’ll send details

We offer an annual subscription price of $299 p.a. plus

Yes - we work both directly with private landlords

Is the digital call-out service free? What’s the catch?

For the time being we are only offering this service for gas or electrical-related problems around your home.

How many quotes will I receive? And who quotes on them?

I’m a landlord - can you organise a time with my tenant or Property Manager?

Does the inspection have to take place via a video call?

No. Our comprehensive deal pricing is fixed with no hidden costs.

Yes - our special pricing only applies when you bundle all three checks.

Yes you do unless your property is managed by a real estate agent.

No - there are no penalties. We will coordinate with your tenants.

There are no lock-in contracts or exit fees.

Refer to your rights as a tenant from Consumer Affair Victoria

We will send our recommendations for repair or replacement immediately to the rental provider.

It depends on the position of the gas leak.

To ensure safety, the attending plumber may shut the gas off entirely. In any case we will provide recommendations for repair or replacement immediately.

There are multiple documents required under current legislation.

Specially accredited plumbers and gas fitters.

There are multiple tests and inspections involved in an electrical safety check.

If required, the landlord must repair any faults immediately.

A digital report prepared in accordance with current legislation.

Rental providers have certain responsibilities for electrical safety, including to ensure that safety checks are completed periodically and records maintained.

Smoke alarm inspections must be conducted annually.

There are a number of exclusions, including installation of 240v smoke alarms.

Yes - no formal requirements are required to check a smoke alarm.